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We refer to this as "Don't Panic Support", which means you don't have to worry and panic when your computers don't work for you and you do not have a Support Package. All you need to do it pick up the phone and give us a call or hit remote support to get emergency assistance.
During an emergency, if you lose your computer hardware, we are there to step in and help. We can deploy the required computing resources you need from our data centre.